Interviewed by Paranjoy Guha Thakurta at Newsclick on the digital disaster at HDFC Bank in early December 2019 and the high number of customer complaints at Kotak Mahindra Bank & HDFC Bank as documented in RBI’s Annual Ombudsman Report.
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https://www.youtube.com/watch?v=WhTXzgnTS_c
My interview starts from 2:30 mins
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